Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you first need to contact us at info@readiwell.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@readiwell.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note the following exceptions to our return and exchange policy:

• Returns for exchange on unopened or defective product only, due to COVID-19 restrictions, used product will not be accepted.
• Discounted items are final and cannot be returned or exchanged
• Exchanged or returned items must be in original condition and be returned in original packaging
• Exchanged or returned items must have no visible signs of wear or use
• Exchange credit will be be applied after receipt of returned product

To initiate a return or exchange, please complete the following steps:

• Send an email to info@readiwell.ca with the name of the product
• The items should be shipped using a trackable shipping method
• Refer to the product’s manual for warranty period